- Planning on returning any holiday gifts could cost you more as retailers tack on fees.
- They claim that costs of handling them are soaring
- ABC Action News Consumer Reporter Susan El Khoury reports on the new study and consumer shopping habits.
"To keep hitting stone walls trying to resolve the matter—that’s not consumer friendly"
A retired law enforcement officer thought he took all the right steps when someone stole his identity and opened a new phone line, but he was still left with the bill.
Identity theft leaves Florida man with unexpected phone bill, then Verizon denied his fraud claim
