- Mike Battista discovered a fraudulent phone bill from Verizon despite using AT&T, and assistance from the Pinellas County Office of Consumer Protection led to a satisfactory resolution.
- ABC Action News Reporter Susan El Khoury helps a victim of identity theft resolve an issue with Verizon after someone fraudulently opened an account in his name.
"To keep hitting stone walls trying to resolve the matter—that’s not consumer friendly"
A retired law enforcement officer thought he took all the right steps when someone stole his identity and opened a new phone line, but he was still left with the bill.
Identity theft leaves Florida man with unexpected phone bill, then Verizon denied his fraud claim
