- Under federal law, an airline must compensate you if it loses or damages your suitcase.
- Those protections were recently extended to wheelchairs and other assistive devices, but now five major carriers are trying to change that.
- ABC Action News Reporter Susan El Khoury looks at how the rules have changed.
"To keep hitting stone walls trying to resolve the matter—that’s not consumer friendly"
A retired law enforcement officer thought he took all the right steps when someone stole his identity and opened a new phone line, but he was still left with the bill.
Identity theft leaves Florida man with unexpected phone bill, then Verizon denied his fraud claim
