TAMPA, Fla. — The post office is finally delivering to a Tampa woman’s home after Taking Action Reporter Jackie Callaway got involved in her case of missing mail.
Johnny Jean-Baptiste put in a request to forward her mail from a Temple Terrace address to her new home in Tampa before she moved in late June.
But when she hadn’t received a single letter or bill after three weeks, she worked to track down her missing mail.
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“I called the postmaster. I called the people at Temple Terrace postal service. I talked to supervisors,” said Jean-Baptiste.
After hearing her story, Taking Action Reporter Jackie Callaway reached out to the U.S. Postal Service.
Within days, a postal manager called Jean-Baptiste and decided to send test mail to her address to find out what might be going wrong.
But that test letter never made it to Jean-Baptiste’s mailbox.
Instead, she received an email from the post office saying “interference by an animal” prevented delivery.
Even more puzzling was the email Jean-Baptiste received a day later, notifying her the package had been picked up at the post office at 7:19 p.m. – a time when the post office is already closed.
In an email to ABC Action News, a spokesperson for the U.S. Postal Service said management was following up with Jean-Baptiste to resolve her concerns and later added, “the items were erroneously scanned. We have followed up with employees regarding the importance of accurate scanning. We apologize to the customer for any inconvenience.”
USPS confirmed they’ve contacted the Office of Inspector General to investigate the case.
Days later, Jean-Baptiste began receiving mail at her new home.
“I don’t think I would have gotten any mail had it not been for you pushing it,” said Jean-Baptiste.
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