Get the latest power outage numbers here.
Duke Energy suspends late payment charges, estimated bills, disconnections during Irma recovery
Millions of Florida residents remain without power after Hurricane Irma. As of 9 a.m. on Friday, 4.8 million Florida homes and businesses have had their power restored but utility workers still have a long road ahead.
THE LATEST FROM TAMPA ELECTRIC:
Seven days after Hurricane Irma’s winds blew through the Tampa Bay area, Tampa Electric has restored power to essentially all customers who are able to receive it.
Some customers who are affected by other factors, such as flooding or damage to their home’s electrical equipment, may not be able to safely receive electricity. Some customers with more complex damage may take additional time to restore. Tampa Electric’s outage map currently includes non-storm-related outages.
“Hurricane Irma caused more power outages than any storm in Tampa Electric’s history,” said Gordon Gillette, president and chief executive officer of Tampa Electric. “Although this storm affected more customers than hurricanes Charley and Jeanne – combined – we were able to restore power in about half the time. This is thanks to our wise investments in storm improvements, intensive preparations, help from other utilities, cooperation with local and state government and the trust and support of our customers.
“We could not have completed this restoration as efficiently without the strong mutual-assistance support from our fellow utilities and line contractors, including some who drove for three days to get here just to help us,” Gillette said. “And I’m very proud that we completed this work safely, with no serious injuries.”
Any Tampa Electric customer who remains without electricity should contact us:
- The fastest, easiest way to report an outage is to visit tecoaccount.com/outage. Enrollment may be required.
- Also, enroll in Power Updates from tecoaccount.com to text outage reports or get service updates via text, phone or email.
- Update the phone number and email associated with your account at www.tecoaccount.com/yourprofile. This helps when you report an outage.
- Residential and commercial customers may call Tampa Electric’s dedicated toll-free automated power outage phone system at 1-877-588-1010 to report a power outage or electric emergency.
In total, 425,000 of our 750,000 customers were impacted by the storm. More than 4,000 line, tree and other personnel – from as far away as Oklahoma, Maine and Nova Scotia, Canada – worked around the clock in 16-hour shifts to restore power quickly and safely.
Meanwhile, Duke Energy has announced 99 percent of customers' power restored in 21 counties of Florida.
Duke says they have restored nearly 1.77 million outages and currently has 19,102 outages system wide.
The company expects to complete power restoration to essentially all Duke Energy Florida customers in the following areas:
By 11 p.m. Tuesday, September 19: The severely impacted areas of Hardee, Highlands, Lake, Polk and Volusia Counties should have power restored.
If you are still without power, please contact Duke Energy by:
- Texting OUT to 57801
- Calling Duke Energy's automated outage reporting system: 1-800-228-8485.
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- To call to report a Duke Energy power outage, call 800-228-8485.
- To call to report a TECO power outage, call 1-877-588-1010.
POWER OUTAGE MAPS:
HURRICANE IRMA | Real-time tracking maps, Hurricane supply kit info & Hurricane Center
IMPORTANT LINKS
Power outage maps & resources | Price gouging: How to protect yourself and report it | Find a hurricane shelter near you | Hurricane Irma Emergency Phone Numbers | Closures and Alerts | Storm Surge MapWATCH: Planning for a power outage for someone with special needs
